BuildEdge Help Center | 24x7 Customer Support

Our dedicated customer support team at BuildEdge is available 24 hours a day, 7 days a week to assist you with any questions, concerns, or technical issues you may have. We understand the importance of prompt and reliable support, and we are committed to ensuring your satisfaction. Whether you need assistance with navigating our platform, understanding our services, or resolving any issues, our knowledgeable representatives are here to provide you with efficient and friendly support around the clock

Some Common Queries

To track your order on BuildEdge, please follow these steps: 1.Log in to your BuildEdge account. 2.Go to the "Orders" section in your account dashboard. 3.Find the specific order you want to track and click on it to view the order details. 4.Look for the "Tracking Information" section, which will display the current status of your order. 5.If a tracking number is available, click on it to be redirected to the carrier's website for real-time tracking updates.

To update your shipping address on BuildEdge, log in to your account, go to the "Settings" or "Account Information" section, and find the option to edit your address details. Save the changes once you have entered the new address.

If you receive a damaged item, please contact our customer support team within 48 hours of delivery. Provide them with the order number and details of the damage. We will guide you through the return or replacement process and ensure a satisfactory resolution.
To cancel your order on BuildEdge, go to the "Orders" section in your account dashboard and find the specific order you want to cancel. Click on it to view the order details, and look for the option to cancel the order. Please note that the availability of the cancellation option may vary depending on the order status and the specific seller's policies.
Yes, you can return or exchange an item on BuildEdge within the specified return window. To initiate a return or exchange, go to the "Orders" section in your account dashboard, find the relevant order, and follow the instructions provided. Make sure to carefully review the seller's return policy for any specific requirements or restrictions.
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